Our valued customers can exchange or return their purchases within 14 days of receiving the order within the following terms and conditions:
1) The goods to be replaced or returned must be in good condition and subject to their packaging and cards, and attached to the original purchase receipt.
2) The goods to be replaced or returned are not in conformity with the standard specifications or have a defect or defect that is not apparent upon purchase.
3) Gold, socks and underwear are non-returnable or exchangeable
4) When trying out the shoes, please make sure not to leave any traces on the shoe or damage the shoe box.
5) Shoes and accessories must be returned with the original branded boxes, and placed inside an outer box upon shipment.
6) The cosmetics and perfumes must be returned without opening and using them, and without prejudice to any packaging.
7) Gold can only be returned and / or exchanged within 24 hours of the date the product was delivered.
8) You can switch any product by choosing another size, taking care of the previous controls.
9) Oud and incense burners and their derivatives are neither returned nor replaced.
10) If the order is to be returned after receiving it properly without any damages, the customer will bear the shipping cost only through the following shipping services companies: (DHL Express, FedEx, Aramex), provided that the goods to be returned are in their original condition (not used) And cover) and attached to the original purchase receipt.
Return address: alostuora Operating Team 97808900/66602560/22281121 – Al Asimah / Al Wazzan Street.
* After completing the shipping process, the customer must contact us to provide us with the shipment number expected to arrive.
To restore products, please contact customer service via:
Customer Service Number: +965 22281121
– WhatsApp (for exchange and return only)
Click here for iPhone
– Click here for Android
Method of payment or payment and return period (after the product condition evaluation process)
Legend account / 24 hours
Credit / Debit Card: 3 – 5 working days
Bank Transfer in Kuwait: 3 – 5 working days
Bank Transfer in Gulf Countries: 7-10 working days
Payment on receipt: 10 working days